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In a roughly 6,500-word essay published a couple of weeks ago, Meta’s chief executive, Mark Zuckerberg, laid out a vision of “personal superintelligence”, an artificial intelligence built for everyone rather than a centralised system that automates people out of a job.
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Retail digital transformation changes how a retail business operates, and software is only one part of that. Most programmes are budgeted as technology and then discover that the harder half is operational. The transformation that changes a retailer's economics most is also the one least likely...