Retail digital transformation changes how a retail business operates, and software is only one part of that. Most programmes are budgeted as technology and then discover that the harder half is operational. The transformation that changes a retailer's economics most is also the one least likely...
Source: [Dev.to](https://dev.to/mercur/retail-digital-transformation-what-changes-operationally-when-going-from-retailer-to-platform-382o)