Part of AI Leadership in the Real World — how leaders turn scattered pilots into governed, adopted, measurable capability. TLDR: A support agent doing 50,000 chats a month needs ~3. 5 FTE and $500k+/year just to stay accurate — while a typical 100-seat Copilot rollout sees only 20-30 seats used ...
Source: [Dev.to](https://dev.to/debashish_ghosal/you-arent-choosing-an-ai-tool-youre-choosing-who-gets-paged-at-2-am-5g4a)