If you've ever built a voice AI prototype that worked great in a demo and then fell apart the moment someone asked it a follow-up question about their account, you've run into the same wall a lot of teams hit: the model has no memory of who's calling. The fix isn't in the LLM layer. It's in the...
Source: [Dev.to](https://dev.to/ecosmob_technologies/wiring-an-ai-voicebot-to-your-crm-without-adding-latency-a-freeswitch-esl-deep-dive-5lp)