A familiar production failure looks like this: an AI support agent reads a ticket, decides the customer deserves compensation, calls the refund tool, and refunds the full annual subscription instead of the $12 add-on. The model did not crash. The API did not throw an exception.

Source: [Dev.to](https://dev.to/hosseinhezami/when-an-ai-agent-makes-a-mistake-in-production-which-layer-should-stop-it-4m0b)

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