Thu, Jul 23 03:22 PM

Uber lays off 10 percent of its customer service team in favor of using AI

Engadget•Thu, Jul 23, 2026, 11:44 AM•2 min read

Uber's global customer service network has been hit by layoffs in favor of AI.

Source: [Engadget](https://www.engadget.com/2221547/uber-lays-off-10-percent-customer-service-team-ai/)

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