Short answer: isolate token issuance from the chat data path, scope each token to one tenant, conversation, actor, and capability, then make reconnect depend on a durable cursor rather than on whatever the token service remembers. For a property-management support desk, that rule separates two q...
Source: [Dev.to](https://dev.to/jamesanderson3589/token-service-isolation-containing-customer-support-chat-reconnect-and-backfill-failures-2bji)