I ran customer success at a 200-person SaaS company before going independent. We had a dedicated CS team, a six-figure Gainsight contract, health scores updated daily by data pipelines, and quarterly QBRs for every account over $50K ARR. It was impressive.
Source: [Dev.to](https://dev.to/insightlab/the-customer-success-playbook-for-solo-founders-2l1f)