A common mistake is treating social comments like a public bulletin board: post something, skim replies when there’s time, and react ad hoc. That works only until the volume increases, the tone shifts, or a real issue shows up. A better mental model is to treat the comment section like an alway...
Source: [Dev.to](https://dev.to/lenabrooks/social-media-comments-as-a-support-queue-a-practical-workflow-for-developers-and-community-teams-2lk7)