Salesforce acquires Fin, the customer-service AI company formerly known as Intercom, in a deal worth about $3. 6bn. The CRM giant signed a definitive agreement on Monday, it said, to fold Fin’s “customer agent” technology into Agentforce, its own fast-growing AI-agent platform.

Source: [TNW](https://thenextweb.com/news/salesforce-acquires-fin-intercom-3-6-billion)

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