Your runbooks are out of date. I don't know your team, but I'd bet money on it. Most teams write runbooks once, in a panic after an outage, and then never touch them again until the next outage proves them wrong.

Source: [Dev.to](https://dev.to/samson_tanimawo/runbook-hygiene-why-yours-are-lying-to-you-4f80)

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