Experts say consolidation and market power have left consumers paying more for less How do people in the US describe customer service in 2026? When Delta Airlines charged Marie Duggan, an economic historian visiting Oaxaca, Mexico, $1,200 to change a scheduled flight to the United States, she wa...

Source: [Guardian US](https://www.theguardian.com/us-news/ng-interactive/2026/jun/24/customer-service-us-consumers)

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