Process automation fails in small companies for a surprisingly ordinary reason: the team automates a visible task before it understands the decision, data, exception, and recovery path around that task. The demo works. The first clean cases pass.
Source: [Dev.to](https://dev.to/isabelle_dubuis_d858453d7/process-automation-for-swiss-smes-a-control-exception-and-recovery-system-2bkm)