A customer-support SaaS has a harder constraint than evaluating a feature flag quickly: after a customer reports a missing reply, an incorrect queue assignment, or a conversation shown to the wrong agent group, the team needs enough durable evidence to reconstruct which configuration the request ...

Source: [Dev.to](https://dev.to/jerichorhodes5847/pricing-feature-flags-across-self-hosted-and-managed-systems-customer-incident-forensics-4li6)

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