CogniPrep takes support mail at a handful of addresses on one domain. There is no helpdesk product behind them. An MX record points the domain at a mail provider, the provider posts an email.
Source: [Dev.to](https://dev.to/daniel_pertu/our-own-forwarder-was-laundering-spam-past-gmail-and-the-fix-flags-rather-than-drops-4a12)