I want to start with the moment that actually made this project feel real, not theoretical. We had a demo support bot running, testing random refund flows, and at some point it responded with something like: "I've gone ahead and processed your refund of $34. 50.
Source: [Dev.to](https://dev.to/rockyrockers/our-ai-agent-told-a-customer-it-processed-a-refund-it-didnt-25a3)