Legacy Interactive Voice Response (IVR) systems frustrate customers with rigid, robotic menus, yet migrating to cutting-edge voice agents can quickly balloon cloud budgets or trigger severe compliance failures. For engineering leaders, choosing how to build interactive voice pipelines is a high-...
Source: [Dev.to](https://dev.to/muhammad_aslam_ff65e35553/openai-realtime-api-vs-livekit-for-enterprise-voice-2ln8)