The first version of most AI features is not a system. It is one giant prompt doing too many jobs. It is supposed to understand the user, check account facts, retrieve policies, write a response, avoid legal risk, match the brand tone, and maybe decide whether to escalate.
Source: [Dev.to](https://dev.to/hosseinhezami/multi-agent-orchestration-in-laravel-coordinating-specialists-instead-of-one-giant-prompt-269o)