Before: a customer emails "production is down" at 11pm, the message sits unread until someone opens the shared inbox at 8am, gets forwarded to the wrong team at 9, and reaches on-call by 10. After: the webhook fires within moments of arrival, keyword rules tag it as an incident, the sender's dom...
Source: [Dev.to](https://dev.to/qasim157/monitor-a-support-inbox-and-open-tickets-automatically-2k3n)