Kelly Clarkson’s $15,000 bird feud with a Brooklyn shop shows why winning the argument can cost you customers

Fortune•Tue, Oct 13, 2026, 05:25 PM•2 min read

Art of Play may have the facts on its side. A marketing professor says that’s not what onlookers are judging.

Source: [Fortune](https://fortune.com/2026/10/13/kelly-clarkson-art-of-play-bird-feud-customer-service-lesson/)

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