A customer asks where a shipment is, whether it will arrive late, and what should happen if it does. A language model alone can produce a polished reply, but it cannot know the current location, inspect live conditions, or change a booking. An AI agent can do those things because it works in a ...

Source: [Dev.to](https://dev.to/techeazy_consulting/how-ai-agents-use-tools-memory-and-mcp-to-get-work-done-82p)

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