A helpdesk widget waits for customers to come to you; the support inbox is where they already went. Order status questions, return requests, shipping complaints, fraud alerts, marketing replies — for an online store it all piles into one address, and the e-commerce patterns overview opens with t...
Source: [Dev.to](https://dev.to/qasim157/e-commerce-order-support-with-an-agent-mailbox-1gjk)