Whistleblower says recording and analysis of all probate calls in Co-op Legal Services is oppressive The Co-op has become the latest employer to place workers under AI surveillance with an automated listening technology that rates every phone call some of them make to customers. In a system desc...

Source: [Guardian Tech](https://www.theguardian.com/technology/2026/oct/08/co-op-legal-services-ai-customer-phone-call-surveillance)

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