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Thu, Jul 23 11:08 PM

💻 Technology

'Customers prefer AI chatbots,' says British Gas owner as call centre jobs axed

Hacker News•Thu, Jul 23, 2026, 07:41 PM•2 min read

5 points, 3 comments on Hacker News

Source: [Hacker News](https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss)

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#tech #customers #prefer #chatbots #british #gas #owner #call #centre

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