TL;DR: Put changing handbook facts in a retrievable index and use the model to explain the retrieved passages. Fine-tuning is useful for stable behavior, tone, and output shape; it is a poor update mechanism for facts such as carrier cutoffs, warehouse procedures, and escalation contacts. For a...
Source: [Dev.to](https://dev.to/robertmiller4179/company-handbook-rag-how-to-refresh-policies-without-fine-tuning-2cfd)