Building an AI Support Inbox for How WhatsApp Teams Actually Work Most customer-support software starts from an email-shaped assumption: messages arrive one at a time, belong to one person, and wait patiently in a queue. WhatsApp does not work like that. A customer may send a photo, then a voic...
Source: [Dev.to](https://dev.to/indra_gunanda_62bce13f91e/building-an-ai-support-inbox-for-how-whatsapp-teams-actually-work-o3)