An AI support demo can look finished after it answers one question and calls one API. The production tension appears later: the model has instructions, tools, customer messages, and credentials in the same context—but nobody can clearly say which part authorizes what. That is not just an AI pro...
Source: [Dev.to](https://dev.to/susiewang/build-a-support-copilot-that-loads-the-runbook-before-it-calls-a-tool-3po0)