Helpdesk has a locked laptop and a recovery prompt. You open Intune admin center > Devices > [device] > Recovery keys (or Entra admin center > Devices > [device] > BitLocker keys ) and the blade is empty. The disk is clearly encrypted.
Source: [Dev.to](https://dev.to/adminpackstudio/bitlocker-recovery-key-missing-from-intune-or-entra-a-read-first-escrow-triage-128f)