Background The support chatbot on our landing page has a simple job: answer questions about the product's features, pricing, and troubleshooting. But a conversational AI built to answer questions shares a common weakness. Left unguarded, it tends to comply with requests designed to surface its ...
Source: [Dev.to](https://dev.to/susumun/a-support-chatbot-needs-to-be-designed-for-what-it-wont-answer-not-just-what-it-will-3j3m)