AI support becomes useful only when the operating rules behind it are explicit. The hard part is rarely writing a fluent reply; it is deciding which facts are authoritative, what the assistant may do, and when a person must take over. This article applies that discipline to product knowledge .
Source: [Dev.to](https://dev.to/wukongchat/a-minimal-data-model-for-product-questions-in-customer-support-4725)