A tenant reports a leaking sink. Someone reads the message, contacts a plumber, arranges access, and tells the owner what happened. That sounds like a simple workflow—until the request lives in a text message, the approval sits in an email, and the invoice arrives in a different inbox.
Source: [Dev.to](https://dev.to/real_estate_miami/a-maintenance-request-is-a-ticket-designing-better-property-management-workflows-j9a)