Small business websites rarely fail because of one catastrophic bug. They fail from an accumulation of small, fixable problems — a slow hero image here, an unlabeled form field there, a broken tab order that quietly locks out keyboard users. None of it looks dramatic in a screenshot.
Source: [Dev.to](https://dev.to/alynox/10-website-performance-and-ux-problems-that-cost-small-businesses-customers-4234)